Are you seeking a high-paying quality manager position in the prestigious hospitality industry? LXR Eastern Mangroves Abu Dhabi is now hiring an experienced Quality Manager for our world-class luxury resort located in the exclusive Eastern Mangroves District, UAE.
Quality Manager Position Details
Job Title: Quality Manager
Location: LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran, Eastern Mangroves District, UAE
Employment Type: Full-time Administrative Position
Brand: LXR by Hilton
Salary Range: Competitive compensation package with benefits
Key Responsibilities – Quality Assurance Leadership Role
As our Quality Manager, you’ll lead quality initiatives ensuring exceptional hotel standards while maximizing guest satisfaction scores and online reputation management:
Primary Quality Management Duties:
- Quality Standards Review: Assist with reviewing operational standards and Standard Operating Procedures (SOPs)
- Guest Feedback Analysis: Identify improvement priorities through comprehensive guest review analysis
- Service Excellence Implementation: Enliven service and company values ensuring quality activities, systems, and processes are consistently implemented
- S.A.L.T Program Leadership: Lead the Satisfaction and Loyalty Tracker program for enhanced guest experience
- Data Analytics: Analyze feedback from multiple review sources identifying development opportunities
- Performance Monitoring: Review comment cards, satisfaction results, and performance metrics
- Online Reputation Management: Monitor ReviewPro and social media platforms driving positive ranking improvements
- Progress Reporting: Create detailed reports tracking development project progress
- Training Coordination: Collaborate with Learning and Development Manager ensuring team member excellence
- Quality Guidelines: Establish clear expectations and operational parameters
- Problem Resolution: Work with departmental quality champions analyzing guest issues and developing preventive solutions
- Forbes Travel Guide Standards: Lead implementation of Forbes Travel Guide programs ensuring departmental compliance
- Guest Experience Enhancement: Contribute to tools and systems elevating overall guest satisfaction
Required Qualifications – Luxury Hotel Experience Preferred
Essential Skills and Experience:
- Communication Excellence: Outstanding communication skills with multicultural guest interaction abilities
- Luxury Property Experience: Previous experience in luxury hospitality properties with Forbes knowledge
- Brand Expertise: Strong belief in luxury brand standards and implementation systems
- Local Knowledge: Natural enthusiasm for promoting local attractions and property features
- Time Management: Proficient multitasking abilities for varied responsibilities
- Attention to Detail: Meticulous attention to quality standards and guest satisfaction metrics
- Leadership Skills: Ability to guide and motivate cross-functional teams
- Problem-Solving: Analytical thinking for identifying and resolving operational challenges
Apply Now👇👇
Quality Manager Position Available in Abu Dhabi
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