About the Quality Assurance & Food Safety Manager Role
At Tashas Group, beautiful food begins with uncompromising safety, care, and precision. The Quality Assurance & Food Safety Manager serves as the guardian of food safety philosophy, ensuring every restaurant operates with integrity, accuracy, and exceptional care standards.
Based in Dubai Head Office, this strategic role requires collaboration with Operations, Culinary, Procurement, Training, Beverage, and Maintenance teams, alongside external partners and regulatory bodies. You’ll shape a culture where food safety is understood, respected, and seamlessly embedded into every touchpoint of the guest experience.
The ideal candidate brings strong technical knowledge, sound judgment, hands-on collaborative approach, and genuine passion for nurturing high-performing, safety-conscious teams across the restaurant group.
Job Title: Quality Assurance & Food Safety Manager
Location: Tashas Group Head Office – Dubai, UAE
Position Type: Full-Time Quality Assurance Leadership Role
Industry: Hospitality & Food & Beverage (F&B)
Experience Level: Senior Management (5-7+ Years)
Key Responsibilities of Quality Assurance & Food Safety Manager
HACCP Compliance & Food Safety Oversight
Regulatory Compliance Management:
- Ensure all restaurants across multiple regions maintain full compliance with HACCP requirements and company food safety standards
- Conduct regular internal audits, inspections, and comprehensive compliance checks to verify adherence to HACCP protocols
- Monitor critical control points (CCPs) and ensure all documentation remains accurate, complete, and consistently maintained
- Verify temperature controls, cross-contamination prevention, allergen management, and hygiene standards
Quality Assurance Systems:
- Identify non-conformities through systematic inspections and implement corrective and preventive actions (CAPA)
- Collaborate with Operations and Training teams to address food safety gaps and strengthen protocols
- Develop risk assessment frameworks and food safety metrics for continuous improvement
- Implement traceability systems for ingredients, suppliers, and finished products
HACCP Manuals, Policies & Standard Operating Procedures
Documentation Management:
- Review, update, and refine HACCP manuals, SOPs, policies, and procedures reflecting operational realities, regulatory changes, and industry best practices
- Ensure all documentation remains relevant, practical, and aligned with the company’s multi-site operational model
- Develop and roll out new or revised procedures ensuring clarity and ease of implementation for restaurant teams
- Maintain comprehensive records of all food safety documentation, revisions, and version control
Training Integration:
- Collaborate with Training Department to integrate updated food safety content into onboarding programs and ongoing learning modules
- Create practical tools, checklists, and guides making compliance easy and consistent for frontline staff
- Develop visual aids, flow charts, and quick-reference materials for kitchen and service teams
Audit Preparation & HACCP Accreditation Management
External Audit Coordination:
- Serve as primary liaison with the company’s appointed HACCP accreditation authority and regulatory bodies
- Plan, coordinate, and facilitate annual surveillance audits across all restaurant locations
- Ensure each restaurant is fully prepared for audits through pre-audit assessments, coaching, and documentation reviews
- Lead follow-up processes post-audit, ensuring timely closure of findings and continuous system improvement
Accreditation Maintenance:
- Maintain HACCP certification status across all operating regions and ensure renewal compliance
- Prepare audit reports, management reviews, and compliance summaries for senior leadership
- Implement audit findings systematically and track corrective action completion rates
Dubai Food Watch Training Centre Management
DFW System Administration:
- Manage the company’s Training Centre profile and activities on the Dubai Food Watch (DFW) network platform
- Ensure all training programs, trainer registrations, and compliance requirements stay up-to-date with Dubai Municipality standards
- Maintain accurate records, approvals, certifications, and course completions within the DFW system
- Coordinate with internal teams ensuring all food handlers complete required DFW-linked training and renewals
Regulatory Training Compliance:
- Track food handler certificates, health cards, and mandatory training renewals across all staff
- Liaise with Dubai Municipality and regulatory authorities on training compliance matters
- Generate compliance reports and training statistics for management review
Cross-Functional Collaboration & Stakeholder Management
Operational Integration:
- Work closely with Operations to embed food safety practices into daily routines and guest-facing standards
- Partner with Procurement to ensure suppliers meet food safety requirements and support ingredient traceability
- Support New Store Openings (NSOs) by implementing food safety systems from day one
- Provide expert guidance to franchisees and internal teams on food safety expectations and compliance frameworks
Multi-Department Coordination:
- Collaborate with Culinary teams on recipe development, cooking processes, and temperature control standards
- Work with Maintenance teams on equipment calibration, cleaning schedules, and facility hygiene
- Partner with Beverage teams on safe handling, storage, and service of alcoholic and non-alcoholic beverages
- Support HR with food safety aspects of employee onboarding, training records, and competency assessments
Training, Coaching & Food Safety Culture Building
Staff Development Programs:
- Deliver targeted training sessions on HACCP principles, personal hygiene, and food safety best practices
- Coach restaurant leaders to build proactive food safety awareness and accountability culture
- Conduct train-the-trainer sessions empowering location managers to cascade food safety knowledge
- Develop e-learning modules, video tutorials, and interactive training materials
Culture Transformation:
- Foster a mindset where food safety is everyone’s responsibility, not just compliance requirement
- Recognize and celebrate food safety excellence among teams and individuals
- Create open communication channels for reporting food safety concerns without fear
- Lead by example demonstrating professionalism, integrity, and commitment to guest safety
Regulatory Compliance & Industry Standards
Legislative Updates:
- Stay updated on G.C.C. food safety regulations, Dubai Municipality requirements, and international industry trends
- Ensure all restaurants meet or exceed local regulatory standards in each operating region (UAE, Saudi Arabia, regional expansions)
- Monitor changes in food safety legislation and implement necessary adjustments proactively
- Maintain strong relationships with regulatory bodies, external auditors, and industry associations
Best Practice Implementation:
- Benchmark against hospitality industry leaders and adopt innovative food safety technologies
- Participate in food safety forums, conferences, and professional development opportunities
- Share industry insights and emerging risks with senior management and operational teams
Qualification Requirements for Food Safety Manager
Educational Background:
Required Qualifications:
- Bachelor’s degree in Food Science, Microbiology, Public Health, Environmental Health, or related scientific field
- HACCP Level 4 certification is mandatory (Advanced HACCP qualification)
- Lead Auditor certification (ISO 22000 or equivalent) is strongly preferred
- Food Safety Manager certification recognized by international accreditation bodies
Additional Certifications (Advantageous):
- ServSafe Manager Certification or equivalent
- ISO 22000 Food Safety Management System training
- Allergen management and food defense certifications
- GMP (Good Manufacturing Practices) certification
Professional Experience:
Minimum Requirements:
- 5-7 years of proven experience in food safety management or quality assurance within hospitality, restaurant, or F&B sector
- Experience managing multi-site operations across different regions is highly advantageous
- Demonstrated track record of successful HACCP implementation and audit management
- Previous experience in casual dining, fine dining, or multi-concept restaurant groups preferred
Industry Knowledge:
- Strong knowledge of G.C.C. food safety regulations and compliance frameworks
- Deep understanding of HACCP accreditation processes and maintenance requirements
- Comprehensive knowledge of Dubai Food Watch systems, Dubai Municipality regulations, and UAE food safety laws
- Familiarity with international food safety standards (Codex Alimentarius, FDA, EU regulations)
Technical Skills & Competencies:
Core Competencies:
- Strong understanding of HACCP principles, critical control points, and hazard analysis methodologies
- Ability to translate technical food safety requirements into practical operational actions for restaurant teams
- Skilled in auditing techniques, documentation control, and continuous improvement methodologies
- Expertise in risk assessment, root cause analysis, and corrective action planning
Leadership & Soft Skills:
- Collaborative leadership style with ability to influence without direct authority
- Excellent communication skills for training delivery, stakeholder management, and regulatory liaison
- Detail-oriented, analytical mindset capable of working independently across diverse environments
- High integrity, professionalism, and unwavering commitment to guest safety
- Problem-solving abilities and decision-making under pressure
- Cultural sensitivity for working across multi-national teams
Technical Proficiencies:
- Proficient in Microsoft Office Suite (Excel for data analysis, PowerPoint for training)
- Experience with quality management software, audit management systems, or HACCP documentation platforms
- Familiarity with Dubai Food Watch online portal and digital compliance systems
- Ability to analyze food safety data, generate reports, and present findings to senior management
How to Apply for Quality Assurance & Food Safety Manager Position
This is an exceptional opportunity to join a prestigious hospitality brand and make a significant impact on food safety culture across multiple restaurant locations. If you meet the qualification requirements and are passionate about protecting guest safety through excellence in quality assurance, we encourage you to apply immediately.
Application Process:
Step 1: Prepare your comprehensive application package including:
- Updated CV/resume highlighting your food safety management experience and HACCP expertise
- Professional cover letter explaining your qualifications, leadership approach, and interest in Tashas Group
- Copies of relevant certifications (HACCP Level 4, Lead Auditor, Food Safety Manager certificates)
- Professional references from previous employers in hospitality or food safety roles
Step 2: Submit your application through Tashas Group’s official recruitment channels:
- Visit the Tashas Group careers portal or official website
- Apply through professional job platforms listing this position
- Email applications to the designated recruitment contact (check official job posting for email address)
Step 3: Application Review Process
- Initial screening based on qualifications and experience
- Phone or video interview with HR and Quality Assurance leadership
- Technical assessment or case study evaluation
- Final interview with senior management and operational leaders
- Reference checks and background verification
Application Timeline: Applications are reviewed on a rolling basis. Early application is recommended as this position may close once a suitable candidate is identified.
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